Complaint Policy

1. If you feel you have a grievance about me or my service, I would welcome you to discuss this with me in the first instance.

2. Although I aspire to provide you with an excellent service, I am human and would welcome a chance to resolve any issues with you as this is usually an opportunity for learning and growth.

3. It would be helpful if you submit any complaint in writing to me. I will endeavour to respond within 48 hours within the working week unless I am on leave, in which case I will deal with this urgently upon my return to work.

4. If you feel we have not resolved the issue or you feel that you are not able to approach me, then you can contact my professional body The Massage Training Institute, who will investigate the complaint. More details on the procedure and who to contact can be found here:

5. https://www.massagetraining.co.uk/contact/

6. I am registered with the Complementary and Natural Health Care Council who can also take up your complaint here:

7. https://www.cnhc.org.uk/concerns-about-practitioners